Delivery Information

UK Delivery during Lockdown.

LOCAL DELIVERY: We offer FREE local Bath delivery to BA1 & BA2 postcodes (regrettably this does not cover BA10, BA11, BA12, etc, as delivery is done by bicycle from the shop).  Select “Free local Bath delivery BA1/BA2” in Checkout. We aim to deliver these orders, mostly by bicycle, within within 48 hours.

UK DELIVERY (non-local): You can select Standard Delivery, which takes 2-5 working days, or Express Delivery, which is guaranteed to arrive within 1-2 working days.

Standard Delivery: Most items are charged at £3.95 postage per order. Charms and chains come in a flatter, bespoke Silver Shop gift box and are charged at £1.95 per order. We use Royal Mail’s First Class Recorded Delivery service where a signature is required upon receipt of goods.  

Express Delivery is charged at £7.95 per order. These will be sent via Royal Mail Special Delivery and these are guaranteed to arrive within 2 working days, and very often they arrive the next day.

Gift Vouchers are delivered free of charge. We send them by 1st Class post and they require no signature.

If your order is placed before midday on weekdays, we aim to send it out that same day. If you order on a Saturday or Sunday, we will send the item on Monday at the latest. 

These delivery times are dependent on Royal Mail and may be affected by their seasonal business (e.g. at Valentine’s & Christmas time).

Click and Collect

You are very welcome to collect your online purchase from the shop. Purchases will be ready as soon as possible after purchase and you will receive a confirmation email when ready. Click and Collect orders are always processed within 24 hours.

On the online checkout page, simply select ‘Collect in store’ option and we will look forward to seeing you.

International Delivery

Delivery to EU countries will be charged at £7.95 per delivery. We use Royal Mail’s International Recorded Delivery service where a signature is required by the recipient and an item is trackable.  Royal Mail allows a maximum of 20 days for delivery of parcels shipped in this way, but it is usually much quicker than this.

Delivery to the rest of the world will be charged at £9.95 per delivery. We use Royal Mail’s International Recorded Delivery service where a signature is required by the recipient and an item is trackable. Royal Mail allows a maximum of 25 days for delivery of parcels shipped in this way, but it is usually much quicker than this. We regret that due to insurance issues, we are unable to deliver items to the USA.

Presentation

We believe that presentation is very important and all our jewellery will be supplied boxed, usually with our own bespoke branded boxes. The vast majority of our non-jewellery gift items are also boxed, with a small number of exceptions, where an alternative form of packaging will be used, as we would in the shop.

Stock Availability

Every effort is made to send items immediately.  However, as we are a trading retail shop operating on the high street, there may be rare occasions where stock suddenly becomes unavailable before the stock system has reacted to this and we are unable to send out orders immediately. Under these circumstances, you will be informed as soon as possible and we will work as fast as possible to get the item in and delivered, and of course we are happy to refund you in full should you do not wish to wait.